THE INTERPLAY OF ORGANIZATIONAL COMMITMENT AND JOB SATISFACTION IN MITIGATING TURNOVER INTENTION
Keywords:
product purchase intention, covid-19 pandemic, online marketing, productAbstract
Employee retention is a critical challenge in the logistics and distribution sector, where high turnover significantly disrupts operational continuity. This study investigates the impact of organizational commitment on turnover intention, with job satisfaction serving as a mediating variable. Conducted at PT Dewata Sukses Perkasa Denpasar, the research utilized a quantitative approach with a saturated sample of 35 employees. Data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results demonstrate that organizational commitment significantly reduces turnover intention and enhances job satisfaction. Furthermore, job satisfaction was found to have a significant negative effect on turnover intention and serves as a vital mediator in the relationship. These findings suggest that fostering emotional attachment and ensuring job fulfillment are essential strategies for mitigating employee exit intentions in the competitive logistics industry. Theoretically, this study reinforces Social Exchange Theory in a regional logistics context. Practically, it highlights the need for management to prioritize both loyalty and daily job fulfillment to ensure organizational stability.
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