DEWI, N. P. Y. T.; USADHA, D. N.; KAMALA, D. Kualitas Pelayanan Dan Kinerja Karyawan Terhadap Kepuasan Konsumen PT. Jasa Marga Bali Tol. Jurnal Manajemen dan Bisnis Equilibrium, Denpasar, ID, v. 8, n. 1, p. 25–36, 2022. DOI: 10.47329/jurnal_mbe.v8i1.773. Disponível em: https://ojs.unr.ac.id/index.php/Equilibrium/article/view/773. Acesso em: 17 oct. 2026.